Overview

Return Policy — Lunebelle Creations

At Lunebelle Creations, customer satisfaction matters to us. We are committed to delivering quality products and a smooth shopping experience.

Eligibility for Returns

Customers may request a return or exchange under the following conditions:

  • The item delivered is damaged, defective, or incorrect.
  • The return request is made within 48 hours of delivery.
  • The item remains unused, in its original condition, and in its original packaging.
  • Proof of purchase (receipt, invoice, or order confirmation) is provided.

Items Not Eligible for Return

The following items cannot be returned:

  • Products that have been used, worn, washed, or altered.
  • Items damaged after delivery due to customer handling.
  • Customized or specially made orders.
  • Return requests made after 48 hours from the date of delivery.

Return Process

To request a return:

  1. Contact our customer support within 48 hours of receiving your order.
  2. Share your order details, reason for return, and clear photos/videos where applicable.
  3. Once reviewed and approved, return instructions will be provided.

Refund Policy

  • Approved returns may qualify for a replacement, exchange, or refund, depending on the case.
  • Refunds will be processed within 5–10 business days after the returned item has been received and inspected.
  • Delivery/shipping charges are non-refundable unless the error was from Lunebelle Creations.

Delivery Return Charges

  • If the return is due to customer preference (change of mind), the customer covers return delivery cost.
  • If the error is from Lunebelle Creations (wrong or damaged item), we will cover the return cost.

Order Cancellation

  • Orders can only be canceled before they are processed or dispatched.
  • Once shipped, the order falls under the return policy above.

Contact Us

For return requests or assistance, please contact:

Lunebelle Creations Customer Support
Phone/WhatsApp: +234 911890 7497
Email: [email protected]